:root{--blue: #0072ce;--dark: #003366;--light: #4da6e8;--accent: #ff6b35;--green: #2ecc71;--red: #e74c3c;--gray: #7f8c8d;--bg: #f8f9fa;--card-bg: #ffffff;--border: #e2e8f0}*{margin:0;padding:0;box-sizing:border-box}body{font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,sans-serif;background:var(--bg);color:#1a202c;line-height:1.5}.header{background:var(--dark);color:#fff;padding:24px 32px;position:sticky;top:0;z-index:100;box-shadow:0 2px 8px #00000026}.header h1{font-size:22px;font-weight:600;margin-bottom:4px}.header p{font-size:13px;opacity:.8}.layout{display:grid;grid-template-columns:1fr 1fr;height:calc(100vh - 80px)}.table-panel{overflow-y:auto;padding:16px;border-right:1px solid var(--border)}.example-panel{overflow-y:auto;padding:24px;background:#fff}.category-group{margin-bottom:8px}.category-header{font-size:13px;font-weight:700;color:var(--dark);padding:8px 12px;background:#e8f0fe;border-radius:6px;margin-bottom:4px;cursor:pointer;user-select:none;display:flex;justify-content:space-between;align-items:center}.category-header:hover{background:#d4e5fc}.category-header .chevron{transition:transform .2s;font-size:12px}.category-header.collapsed .chevron{transform:rotate(-90deg)}.subcategory-list{margin-bottom:4px}.subcategory-row{display:grid;grid-template-columns:1fr 55px 55px 55px 50px;align-items:center;padding:8px 12px;border-radius:4px;cursor:pointer;font-size:13px;transition:background .15s}.subcategory-row:hover{background:#f0f4f8}.subcategory-row.active{background:#e3f2fd;border-left:3px solid var(--blue)}.subcategory-row .name{font-weight:500}.subcategory-row .metric{text-align:center;font-size:12px;font-variant-numeric:tabular-nums}.table-header{display:grid;grid-template-columns:1fr 55px 55px 55px 50px;padding:6px 12px;font-size:11px;font-weight:600;color:var(--gray);text-transform:uppercase;letter-spacing:.5px;border-bottom:1px solid var(--border);margin-bottom:8px;position:sticky;top:0;background:var(--bg);z-index:10}.table-header span{text-align:center}.table-header span:first-child{text-align:left}.badge{display:inline-block;padding:2px 6px;border-radius:3px;font-size:11px;font-weight:600}.badge-red{background:#fde8e8;color:var(--red)}.badge-orange{background:#fef3e2;color:#d35400}.badge-green{background:#e8f8f0;color:#1e8449}.example-panel .empty-state{display:flex;flex-direction:column;align-items:center;justify-content:center;height:100%;color:var(--gray);font-size:15px}.example-panel .empty-state svg{width:48px;height:48px;margin-bottom:12px;opacity:.4}.example-header{margin-bottom:16px;padding-bottom:12px;border-bottom:1px solid var(--border)}.example-header h2{font-size:18px;color:var(--dark);margin-bottom:4px}.example-header .stats{font-size:13px;color:var(--gray)}.example-header .stats span{margin-right:16px}.example-nav{display:flex;align-items:center;justify-content:space-between;margin-bottom:16px}.example-nav button{padding:6px 14px;border:1px solid var(--border);background:#fff;border-radius:4px;cursor:pointer;font-size:13px;font-weight:500}.example-nav button:hover{background:#f0f4f8}.example-nav button:disabled{opacity:.3;cursor:not-allowed}.example-nav .counter{font-size:13px;color:var(--gray)}.example-card{background:var(--bg);border-radius:8px;padding:16px;margin-bottom:12px}.example-meta{display:flex;gap:8px;margin-bottom:12px;flex-wrap:wrap}.example-meta .tag{padding:3px 8px;border-radius:4px;font-size:11px;font-weight:600}.tag-resolved{background:#d4edda;color:#155724}.tag-unresolved{background:#f8d7da;color:#721c24}.tag-escalated{background:#fff3cd;color:#856404}.tag-sat{background:#e2e8f0;color:#2d3748}.example-reasoning{font-size:12px;color:var(--gray);font-style:italic;margin-bottom:12px;padding:8px;background:#fff;border-radius:4px}.transcript{font-family:SF Mono,Fira Code,monospace;font-size:12px;line-height:1.6;max-height:500px;overflow-y:auto;padding:12px;background:#fff;border-radius:6px;border:1px solid var(--border)}.transcript .msg{margin-bottom:8px;padding:8px 10px;border-radius:6px}.transcript .msg-user{background:#e3f2fd;border-left:3px solid var(--blue)}.transcript .msg-navi{background:#f5f5f5;border-left:3px solid var(--gray)}.transcript .msg-label{font-size:10px;font-weight:700;text-transform:uppercase;letter-spacing:.5px;margin-bottom:4px}.msg-user .msg-label{color:var(--blue)}.msg-navi .msg-label{color:var(--gray)}.transcript .msg-text{white-space:normal;word-break:break-word}.transcript .msg-text code{background:#e2e8f0;padding:1px 4px;border-radius:3px;font-size:11px}.transcript .msg-text ul{margin:4px 0 4px 16px;list-style:disc}.transcript .msg-text li{margin-bottom:2px}.transcript .msg-text a{color:var(--blue);text-decoration:underline}.transcript .msg-text ol{margin:4px 0 4px 16px;list-style:decimal}.transcript .msg-text h2,.transcript .msg-text h3,.transcript .msg-text h4{font-weight:600;margin:8px 0 4px}.transcript .msg-text h2{font-size:15px}.transcript .msg-text h3{font-size:14px}.transcript .msg-text h4{font-size:13px}.filter-bar{padding:8px 12px;display:flex;gap:8px;margin-bottom:8px}.filter-bar input{flex:1;padding:6px 10px;border:1px solid var(--border);border-radius:4px;font-size:13px}.filter-bar select{padding:6px 10px;border:1px solid var(--border);border-radius:4px;font-size:13px}