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Coupa

Supplier Engineering

Supplier Agent Platform

Technical Proof of Concept Review

May 2026 •

Today’s Session

Agenda

1 Architecture
2 Demo
3 Platform
4 Analytics
5 Form Factor
6 Vision & Discussion

Objectives

1

Demonstrate the technical proof of concept

2

Discuss the right way to integrate it for maximum supplier value

Agent Loop

Agent loop: Input → LLM → Tools → call_api → APIs (CSP, SDS). Skills Registry feeds the LLM. Loop continues until done.

Demo

Open Supplier Agent →
Market Strength

Platform

Ship Capabilities Without a Deploy

Skills and API connections configured independent of the core codebase
Capability development decoupled from software development
New use cases go live as configuration — no release train required
Platform architecture: Harness Engineering (agent loop with LLM, tools, shell, MCPs, sub-agents) and Capability Engineering (Skills Registry + APIs)

Platform

APIs as Agent Interfaces

Unified proxy across CSP, SDS, and Core

API & MCP Proxy connecting CSP, SDS, and Core APIs to multiple LLM providers
Project timeline
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Analytics

What are the use cases?

CSP Usage — 60 Day Window

Where Suppliers Spend Time

Page % Views % Time % Visitors
Orders – Purchase Orders 23.5% 21.5% 60.7%
Invoices – Home 12.7% 12.6% 63.9%
CSP Home 10.5% 8.8% 68.2%
Business Profile – Home 2.4% 3.2% 36.1%
Tasks 2.7% 2.6% 39.4%
Orders – Order Lines 2.5% 2.2% 19.8%
Info Requests (Profile) 1.8% 2.1% 18.0%
Security – MFA 1.8% 1.7% 20.4%
Private Sourcing Events 1.1% 1.7% 6.8%
Invoice Lines 1.2% 1.1% 17.5%
Full data in Google Sheets →

CSP Usage by Invoice Tier

Page Views by Supplier Segment

Page View Distribution by Invoice Tier — High (26+ invoices), Medium (4-25), Low (1-3)

What Suppliers Ask For Help With

10,850 conversations • Red = low resolution
Top 25 Navi subcategories by share of conversations — color indicates resolution rate
Explore Full Navi Topic Analysis →

What suppliers could get value from a general agent?

Customer ICP for supplier agent

Cost

LLM Cost at Scale

Advanced Subscribers — paid tier with chatbot access

Assumptions

$0.05–$0.10 per message
5 messages per conversation
= $0.25–$0.50 per conversation

Advanced Subscribers 10 conv/mo 20 conv/mo 40 conv/mo
Annual Cost / Subscriber $30–$60 $60–$120 $120–$240
500 (current) $1,250–$2,500 $2,500–$5,000 $5,000–$10,000
1,000 $2,500–$5,000 $5,000–$10,000 $10,000–$20,000
2,500 $6,250–$12,500 $12,500–$25,000 $25,000–$50,000
5,000 $12,500–$25,000 $25,000–$50,000 $50,000–$100,000
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Vision & Ideation

What does a general, always-on supplier agent enable?

Form Factor

Dynamic Canvas

The stage expands contextually with charts, tables, or scorecards based on what the supplier asks.

Cash Flow
Uninvoiced POs
Buyer Scorecard

Form Factor

Three Ways Suppliers Interact

Email

  • Authenticated by supplier email address
  • Submit invoices and documents
  • Fetch data and analytics on demand

CSP

  • Dynamic canvas with contextual UI
  • Rich experience with full supplier & AR capabilities
  • Higher stakes “human-in-the-loop” use cases

Ambient

  • Proactive alerts on overdue invoices
  • Pre-fill PO acknowledgments and draft responses
  • Surface payment discrepancies automatically

Next Steps

What’s Needed to Move Forward

Capability Engineering Domain-specific use cases — requires PM engagement to define and prioritize
API Development Purpose-built, agent-first APIs across CSP and SDS
UI/UX Design Best form factor within CSP — dynamic canvas vs. alternative engagement approaches